GuardX legal
Refund Policy
Last updated: July 28, 2026
This policy explains how to request a refund for an eligible GuardX purchase made through our website.
1. Requesting a refund
If you believe you were charged in error or would like to request a refund, contact us as soon as possible at support@cont-5f.com. Please include the email used for the purchase, transaction date, amount and the first six and last four digits of the payment card. Never send your full card number, CVC or password.
2. Eligibility
Refund requests are reviewed individually and in line with applicable consumer-protection laws. Eligibility may depend on the purchase date, the plan purchased, the amount of service already provided and the reason for the request. This policy does not limit any mandatory rights you may have under applicable law.
3. Subscriptions
Cancelling a subscription stops future renewal charges but does not automatically refund a completed billing period. You may continue to have access to paid features until the end of the period already paid for, unless otherwise required by law or agreed by our support team.
4. Unauthorized charges
If you do not recognize a charge, contact us promptly so we can investigate. We may request limited transaction details to locate the payment. We will never ask for your complete card number, CVC, password or one-time verification code.
5. Processing approved refunds
When a refund is approved, it is issued to the original payment method whenever possible. Processing times depend on your payment provider and may take several business days to appear on your statement.
6. Purchases through third parties
Purchases made through an app store, payment platform or another third party may be subject to that provider’s refund rules. In those cases, you may need to submit the request directly to the provider that processed your payment.
7. Contact
For billing help, email support@cont-5f.com, call +48 22 307 10 26, or use the GuardX support form.